We've compiled questions below that might be of interest. Please mouse over the fields and click on our help icon tn_3312_list__5-6-1359668884.12 001sm for additional help on every page. If you don’t find information you are looking for, consider emailing us at team@matteroftrust.org. We look forward to hearing from you!

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Sign Up

Who can sign up?

Why do I have to sign up?

I have not received my activation email.

I'm having trouble signing up. Can you help?

I forgot my login and/or password.

Why do we have to sign up and then use login/passwords?

Who gets access to my contact information?

How do I manage my account?

Are there any guarantees?

I am receiving too many emails. How can I limit the number of emails I receive?

How do I delete my account?
Terms and Conditions

 

How do I post a wish?

How do I browse for gifts?

How do we get (pick up) gifts?
What kind of donated items do you usually match?
I received a potential match alert email, but the item doesn't show up on my dashboard. Why not?

Can I control who will receive my gift?

What do the letters next to the people on my wait list mean?
How do I cancel a match?
I've lost the donor contact information. Where can I get it again?
I received an email but I do not have contact info for the other party

Who determines the value of my gifts?

 

How can our company advertise on your site?

We are a political nonprofit (Ex. lobbyists) that does NOT have tax-exempt 501(c)(3) status. Can we still receive gifts?

Can I post wishes even if I'm a for-profit business or just an individual?

Can the government (City, County, State, Federal) agency I work for post gifts/wishes?

Can we still sign up if our organization has a fiscal agent?

 

What percentage of the money I donate to Matter of Trust goes to its programs?

Why are you a free site?

What is the good karma exchange?

How do I pay my tab?

 

 

Who can sign up?

 

Anyone can sign up - individuals, nonprofits and businesses. There's no limit - you can sign up for both your office and your household if you'd like!

 

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Why do I have to sign up?

 

Because if we don't know where you are or where your stuff is, we can't match your nearby gifts and wishes.

 

It's not to make more work for you or us, that we can promise you.  We also promise not to spam you, share or sell your info.  We wouldn't like that and we presume you don't either.

 

We collect just enough information to ensure members are responsible recipients and donors, so that our staff can follow up, if necessary, while protecting your privacy.

 

We've made sign up fast, free and easy. Just the way we like it.

 

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I have not received my activation email.

 

Please check your spam/junk mail folder. If you still cannot retrieve your activation email please contact us

 

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I'm having trouble signing up. Can you help?

 

Well hmph!

 

We apologize for any inconvenience. To be able to solve your problem effectively, please email us at team@matteroftrust.org and, if possible, include a screenshot or copy/paste the exact error message that you are receiving.  

 

Our tech support gurus will get back to you as soon as possible.

 

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I forgot my login and/or password.

 

You're not alone - don't worry.

If you forgot your password, click on "Lost your password?" and follow the instructions to set a new one. If you can't remember your username, you can also use the email you signed up with as your login.

If you have forgotten both your username and sign up email, please contact us at team@matteroftrust.org or call us at 415-242-6041. We are happy to help!

 

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Why do we have to sign up and then use login/passwords?

 

Honestly, it's not to make more work for you or for us. Sign up is very quick, and here are 4 good reasons why you should do it:

 

  1. We need to have contact and location information so that we can match donors who are near recipients since the quickest, cheapest, most environmentally-friendly pickups/drop offs are in the same geographical area.

  2. We need to have donors on record as responsible for the release of posted items.

  3. We need the nonprofits that sign up to be on record as responsible for accepting gifts because the tax-deductible receipts will be using their tax ID #s.

  4. We've found that having users go through the sign up process increases the quality of the postings and security of the transfer. Our goal is to make reuse, redistribution, and recycling habitual and convenient. Once you sign up, your information is in our system so that you don't need to re-enter it again. So please post Gifts and Wishes often!

     

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Who gets access to my contact information?

 

We only provide your email after a match.  For individual, household and dorm subscribers, when a recipient clicks on Request A Match for your gift, you both automatically get sent each others' email in a message. As soon as both parties agree to the match, you can contact each other.

 

Also, donors can always cancel a requested match. If you have concerns, check in with us at team@matteroftrust.org. Of course, if there is any negative history about a user, you wouldn't be matched with them, as we reserve the right to remove membership status due to complaint.  We can tell you any history we have on the recipient (track record of previous, satisfactory transactions if there are any).

 

We're proud to report that there has never been a single complaint of safety incident regarding gift pick-ups/drop-offs.  We've only had happy thank you notes! Philanthropy attracts good karma.

 

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How do I manage my account?

 

Go to "Home," click on "Dashboard," and then click on "Edit My Profile." You can also access and edit your profile through any department, and the changes you make will be saved throughout the website.

 

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Are there any guarantees?

We have 5 guarantees:

  1. We guarantee that our staff and system are dedicated to supplying those in need with available gifts.
  2. We guarantee that every batch of postings is reviewed in our matching system. We do reserve the right (with notification or explanation) to refuse or remove gift/wish posts if they are illegal, offensive or dangerous.
  3. We guarantee that all new gift/wish postings are processed for potential matches 24/7. Gifts and wishes are sorted by categories, subcategories, quantity and zip code latitude longitude proximity.
  4. We guarantee that we highlight gifts and wishes on social media and our browse section to increase visibility and flow.
  5. We guarantee that if you email us that you're worried that someone near you has been grabbing all the gifts, Matter of Trust.org staff will put you on our TLC list so you get a fair chance. 

We cannot guarantee that all gifts will be accepted or that all wishes will be fulfilled, because we cannot control donors who may change their minds or if/when recipients can coordinate a pick up. But better to post and try then to not post at all!

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I am receiving too many emails. How can I limit the number of emails I receive?

If you like notifications but want to reduce the number of emails you get, but don't want to totally block notifications about your Gifts or Wishes - just log in and modify any listings you may have to be MORE specific, by using categories, subcategories and descriptions. By being as specific as possible about your gift/wish, you will have greater success in finding a good match, and will likely receive way fewer extraneous emails. 

How do I delete my account?

To delete your account email us your account username and we will remove you from our system.

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How do I post a wish?

First, you sign up. You will automatically receive an activation email. After you log in to your account, go to the dashboard of the department that you would like to post in, and click on "Post a new Wish." You can also use the search function available on the "Main EA" department page if you have a specific keyword, in order to find the best place to post your gift/wish.

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How do I browse for gifts?

Go to the department that you wish to look through, then mouseover "Browse" in the menu bar. From there you can select to browse "ALL gifts" or "ALL wishes."

If you see a gift that you’re interested in, you have the option of either requesting a match, or saving it for later in your Potential Matches. 

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How do we get (pick up) gifts?

Donors and Recipients are responsible for the physical transfer of gifts.

Be sure to read the gift description for information the donor may have provided like:

  • the actual size of the gift (to be sure your car/truck will hold everything)
  • if you need more than 1 person to move it
  • if recipient must use insured movers
  • if donor prefers to drop-off and quickly clear out space
  • if donor offers delivery for a small fee
  • if donor will mail smaller items COD
  • if donor wants to meet and transfer item at a public place
  • etc...

Matching is on a first-come, first-serve and waiting list basis. As soon as contact emails are exchanged Donors and Recipients should message each other immediately to arrange a mutually convenient time for pick up or drop off of the item(s). You will get an email alerting you of the match, and it will give you a link to our site's private messaging system. You can also get there by going to your dashboard and clicking "inbox."


If a transfer is not conveniently and quickly decided upon, either the Donor or Recipient can cancel the match at any time with no explanation necessary for rematching with others.

It's most important to keep the gifts flowing, because there will always be more gifts/wishes and donors tend to be in a rush - we don't want to risk stuff going in the garbage!

There is only 1 current match at a time to allow for correct tax receipts records.

For more details on the entire gift posting and transfer process, check out How This Works.

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What kind of donated items do you usually match?

 

Most often the donated items are office or home furniture, supplies, electronic equipment, and appliances. We always ask donors to honestly describe the condition (new, minor cosmetic flaws, excellent, in need of repair, broken...).

 

We also receive gifts of building supplies, medical supplies, seasonal items such as decorations, food, toys, and clothing. But all sorts of crazy and unexpected miscellaneous items are offered! Check out our Clean Wave program to learn about what we do with all the hair and fur donations we receive!

 

We do reserve the right to refuse gifts of (or wishes for) illegal, offensive or dangerous items. Otherwise, post as many gifts or wishes as you like. You won't know if someone wants what you have, or has what you want, if you never ask!

 

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I received a potential match alert email, but the item doesn't show up on my dashboard. Why not?


All gifts are offered on a first-come, first-served basis. Usually, several recipients are emailed about the same gift simultaneously. As soon as anyone reserves a gift, the posting disappears from everyone else's Dashboard because it is no longer available.


This is why it is important to check your messages regularly and to log on quickly for items you want. As a helpful reminder, this message is printed on every Potential Match Alert.

 

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Can I control who will receive my gift?


Yes. If someone requests your gift, you will receive an email stating that someone clicked request, along with a link to follow that will show you who requested it. From there you can decide to either complete or refuse the match.


Always be safe and smart when dealing with strangers.  We are not responsible for consequences from transfers (see Terms and Conditions) and are happy to say that as far as we know from member feedback, there haven't been any safety incidents since we began in 1998.  Let's keep it that way!

If you already completed a match, but decide that you want your gift to go to a different recipient, go to the dashboard of the department you posted your gift in, click on "G Receipts to Verify," click on the gift in question, and then click on "Cancel Match and Void Receipt." Donors and recipients are not required to explain cancellations, whether for personal or logistical reasons. We send out polite cancellation notice alerts on everyone's behalf.


When a request is cancelled, the gift automatically goes back onto our main database to be re-matched with other groups.  You can also delete your gift if it's ever dumped or donated through another charity.

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What do the letters next to the people on my wait list mean?

If you have multiple people wishing for your gift, everyone but the first wisher will be put on a wait list. We categorize each user by type, so the letters N, I and B stand for Nonprofit, Individual, or Business, respectively.

We recommend giving nonprofits first priority of receiving your gift, but keep in mind that the purpose of this site is to keep items out of the waste stream. If a nonprofit takes too long to respond, quickly move on to the next user that you'd like to receive your gift.

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How do I cancel a match?

If you wished for a gift that you no longer want...

 

Please log in to your account. Under Dashboard click on My Wishes → My Current Wishes and select the wish you would like to cancel. From there, you can decide to either cancel the existing match and allow for new matches, or to cancel the existing match and delete the wish.

 

It is important to cancel requests for items that you don't want as soon as possible. Remember, other groups are probably waiting for the item you are cancelling and hope to be rematched, and the donor is eager to find someone who can pick it up or to drop it off.

If you want to cancel a wish for a gift you donated... 

 

Please log in to your account. Under Dashboard click on My Gifts → My Current Gifts and select the gift you would like to cancel. From there, you can decide to either cancel the existing match and allow for new matches, or to cancel the existing match and delete the gift. You can also delete your gift posting if it ended up in the waste stream or got donated through another system.

 

If you're still having trouble after following these steps, feel free to email us with the item #.

 

 

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I've lost the donor contact information. Where can I get it again?


Once a match is complete, both the donor and recipient will a receive an email confirmation of the completion, along with a link to your new private message in your dashoard's inbox. To find this message again once you've clicked awa, just go to your dashboard for the department you posted in and click "Inbox" underneath your profile.


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I received an email but I do not have contact info for the other party.

Contact information for either party is not released until the match has been accepted by both parties.

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Who determines the value of my gifts?

 

TAX RECEIPT

 

The donor decides the "Fair Market Value" (FMV) of their gift.  When your match is complete it means the item has been physically transferred (the gift was picked up or dropped off) so you can click on Match Completed to get a Tax Receipt email.  Match Completed will also automatically generate an email receipt 2 weeks after a Match Request.  Match Completed status can be cancelled at any time by either the donor or recipient if the match was never actually completed, and the Tax Receipt will be marked CANCELLED in your Dashboard - Tax Receipts section.

 

Match Completed automatically creates a Thank You Letter/Tax Deductible Receipt for both the donor and the recipient. For your records and convenience, we provide an averaged suggested dollar amount based upon the description, quality & quantity in the posting.

 

This is only a suggested estimate - please remember we have not seen your item. According to IRS ruling, the actual depreciated amount the donor provides on the donor's tax return is solely the donor's responsibility. On the receipt next to our suggestion, there is a space to handwrite in the amount for your deduction.

 

WEIGHT (TONNAGE)

 

On the same receipt we also provide an averaged suggested weight amount for your gift. This is especially helpful for businesses that already, or soon will be required by state law to recycle or divert a certain amount of tonnage from the waste stream for carbon credits.

 

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How can our company advertise on your site?

 

Our members are generally interested in progressive and environmentally conscious businesses. We started our email tag line program in response to requests for links to movers, handymen, tech support and eco-products. We get a lot of traffic to our site and send out thousands of daily "Potential Match Alerts". We like to encourage sponsors to inform our audience of their great work, while helping to support the system - that way, everyone can benefit.

 

Please email us at team@matteroftrust.org for more information.

 

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We are a political nonprofit (ex. lobbyists) that does NOT have tax-exempt 501(c)(3) status. Can we still receive gifts?

 

Yes, by all means - anyone can post gifts/wishes. Our mother organization, Matter Of Trust, can "virtually" accept and re-distribute gifts to all recipients, individuals, businesses, and nonprofits, whether or not they are registered as a 501(c)(3) public charity.

 

If you are a 501(c)(3) organization, your tax ID # will be prominent on the tax receipt.  If you have a fiscal sponsor, their tax ID will be noted for use by the donor's accountant.  And if neither of those are the case, Matter of Trust's ID # is the third option.

 

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Can I post wishes even if I'm a for-profit business or just an individual?

 

Yes, everyone can post wishes and/or gifts!

 

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Can the government (City, County, State, Federal) agency I work for post gifts/wishes?

 

Yes, by all means - anyone can post gifts/wishes. Why spend tax dollars on items that you could get donated?  Why pay to dispose of items that you can re-distribute to those in need? Welcome one and all!

 

During sign up, click on non-profit/government when you're creating your profile.

If you are a 501(c)(3) nonprofit, your tax ID # will be prominent on the tax receipt.  If you have a fiscal sponsor, their tax ID will be noted for use by the donor's accountant.  And if neither of those are the case, Matter of Trust's ID # is the third option.
 

 

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Can we still sign up if our organization has a fiscal agent?

Yes, by all means, young nonprofits can really use desks and other gifts. When signing up, input your fiscal agent's Federal Tax ID number. When your organization receives its own Federal Tax ID number, you must edit your account information. We carefully verify all of our applications, so be sure to have permission to use your fiscal agent's Federal Tax ID number.

 

If you have neither, our public charity will umbrella your gifts on the receipt to the donor.

 

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What percentage of the money I donate to Matter of Trust goes to its programs?

 

At Matter of Trust.org, 95% of all donations will go to the designated program of your choice. If you do not have a specific program in mind, you can make a donation to the Matter of Trust General Fund and we will disperse the donation to whichever program needs the funds most.

 

5% of all donations goes to administrative costs.

 

Board members and founders work pro bono to keep costs down, and often provide matching incentives for incoming donations. To inquire about how to expand the benefits of your gifts, please email team@matteroftrust.org

 

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Why are you a free site?

 

Excellent question.  Because we've discovered people don't like to pay to donate stuff.

 

Not surprisingly, it does cost us money to run and upkeep this matching system, so we support this and our other programs through donations, sponsorships and our online store. 100% of our proceeds go to our mother organization MatterOfTrust.org, an ecological 501(c)(3) public charity, established in 1998.

 

We also don't warehouse any items, which saves a ton of money.  We just match donors and recipients near each other.

 

Our Founders and Board all work pro-bono and offer funding matching incentives.  We are staffed by part-timers, students, interns, consultants, apprentices, seniors, work-from-home moms/dads and longterm, loyal volunteers. Together, we run a tight ship!  Obviously, it's in our nature to avoid waste.  Enjoy!

 

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What is the good karma exchange?

 

Twice a year we ask for you to update your contact information, your gifts/wishes, and to add any surplus. While this service is free, if you would like to help us keep going we suggest a $1 donation per successfully completed match - but no amount is too big or too small.
 
 
How do I pay my tab?
 
You can settle your tab by clicking here. But if you're a bit stretched at the moment, we empathize and no worries, keep using our service and we'll always let you put it on your tab until you feel more flush.  There's never any obligation, this is entirely voluntary.  And while you're reviewing your tab, if you see any completed matches that didn't actually go through, this is a perfect time to VOID them so that the waste diversion records are as accurate as possible.  This is what's most important - sorting waste into resources and diverting from the waste stream.  100% of our proceeds go to our mother organization MatterOfTrust.org, an ecological 501(c)(3) public charity, established in 1998.

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