We've compiled questions below that might be of interest. Please mouse over the fields and click on our help icon tn_3312_list__5-6-1359668884.12 001sm for additional help on every page. If you don’t find information you are looking for, consider emailing us at team@matteroftrust.org. We look forward to hearing from you!

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Sign up Help

Who can sign up?

Why do I have to sign up?

I have not received my activation email.

I'm having trouble signing up. Can you help?

I forgot my login and/or password.

Why do we have to sign up and then use login/passwords?

Who gets access to my contact information?

How do I manage my account?

Are there any guarantees?

I am receiving too many emails. How can I limit the number of emails I receive?

How do I delete my account?
Terms and Conditions

 

How do I post a wish?

How do I browse for gifts?

How do we get (pick up) donations?
What kind of donated items do you usually match?
I received a potential match alert email, but the item doesn't show up on my dashboard. Why not?

Can I control who will receive my donation?
How do I cancel a match?
What do the letters next to the people on my wait list mean?
I've lost the donor contact information. Where can I get it again?

I received an email but I do not have contact info for the other party

 

Who determines the value of my donations?

What does the option for "Share my contact email with users who attempt to match to this item" mean?

 

How can our company advertise on your site?

We are a nonprofit (Ex. lobbying organization) that does NOT have tax-exempt 501(c)(3) status. Can we still receive donations?

We are not a nonprofit. Can we still make wishes?

We are a government (City, County, State, Federal) agency. Can we still subscribe as a nonprofit?

Am I part of a special program that should sign up? (Ex. Hair donors, LEAF Academy, Emergency Disaster Relief..)

Our organization has a fiscal agent. Can we still sign up?

 

How much of $ donations go to Matter of Trust programs?

Why are you a free site?

What is a good karma exchange?

How do I pay my tab?

 

 

Who can sign up?

 

Anyone can sign up - nonprofits, businesses, or individuals.

 

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Why do I have to sign up?

 

Because if we don't know where you are or where your stuff is, we can't match nearby gifts and wishes.

 

It's not to make more work for you or us, that we can promise you.  We promise not to spam you, share or sell your info.  We wouldn't like that and we presume you don't either.

 

We collect just enough information to ensure members are responsible wishers and gifters, and so that our staff can follow up, if necessary, while protecting your privacy.

 

We've made sign up fast, free and easy. Just the way we like it.

 

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I have not received my activation email.

 

Please check your spam/junk mail folder. If you still can not retrieve your activation email please email us. 

 

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I'm having trouble signing up. Can you help?

 

Well hmph!

 

We apologize for any inconvenience. To be able to solve your problem effectively, please email us at team@matteroftrust.org and, if possible, include a screenshot or copy/paste the exact error message that you are receiving.  

 

Our tech support gurus will hopefully be able to solve your problem in a timely manner.

 

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I forgot my login and/or password.

 

You're not alone - don't worry.

If you forgot your username, you can use the email you signed up with to login. If that's not working, you should see a 'forgot your password' or ‘forgot your username’ option when you click on 'login' at the top of every page. After following instructions, you will receive an email with your login or an option to set a new password.

 

If this does not work, please email us at team@matteroftrust.org or call us at 415-242-6041. We are happy to help!

 

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Why do we have to sign up and then use login/passwords?

 

Honestly, it's not to make more work for you or for us. Sign up is very quick, and here are 4 good reasons why you should do it:

 

  1. We need to have contact and location information so that we can match donors who are near recipients since the quickest, cheapest, most environmentally-friendly pickups/drop offs are in the same geographical area.

  2. We need to have donors on record as responsible for the release of posted items.

  3. We need the nonprofits that sign up to be on record as responsible for accepting donations because the tax-deductible receipts will be using their tax ID #s.

  4. We've found that having users go through the sign up process increases the quality of the postings and security of the transfer. Our goal is to make reuse, redistribution, and recycling habitual and convenient. Once you sign up, your information is in the system and you don't need to re-enter it again. So please post Gifts and Wishes often!

     

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Who gets access to my contact information?

 

We only provide your email after a match.  For individual (households and dorms) subscribers, when a wisher clicks on Request A Match for your gift, you both automatically get sent eachothers' email in a message. As soon as both parties agree to the match, you contact each other.

 

If you (donor) are either choosy or busy, you have the option to opt out on providing your email to the first candidate that requests your donation (see how). Together, you can make mutually convenient and secure arrangements for the item(s) transfer.

 

Also, donors can always cancel a requested match. If you have concerns, check in with us at team@matteroftrust.org. Of course, if there is any negative history about a user, you wouldn't be matched with them, as we reserve the right to remove membership status due to complaint.  We can tell you any history we have on the recipient (track record of previous, satisfactory transactions if there are any).

 

We're proud to report that there has never been a single complaint of safety incident regarding donation pick-ups/drop-offs.  We've only had happy thank you notes! Philanthropy attracts good karma.

 

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How do I manage my account?

 

Go to "Home," click on "Dashboard," and then click on "Edit My Profile." You can also access and edit your profile through any department, and the changes you make will be saved throughout the website.

 

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Are there any guarantees?

We cannot guarantee that your donations or wishes will be accepted or fulfilled, because we cannot control donors who may change their minds or wishers who can't always coordinate pick up.

We have 5 guarantees:

  1. We guarantee that our staff and system are dedicated to supplying those in need with available donations.
  2. We guarantee that every batch of postings is reviewed in our matching system. We do reserve the right (with notification or explanation) to refuse to post or remove donations or wishes if they are illegal, offensive or dangerous.
  3. We guarantee that all new wish/gift postings are processed for potential matches 24/7. Wishes and gifts are sorted by categories, subcategories, quantity and zip code latitude longitude proximity.
  4. We guarantee that wishes and donations that aren't seeing enough clicks will be assisted by broadening categories and zip code radius.
  5. We guarantee that if you email us that you're worried that someone near has been taking all the gift offers, Matter of Trust.org staff will put you on our TLC list so you get a fair chance. 

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I am receiving too many emails. How can I limit the number of emails I receive?

There are three options for changing email notifications: 

  1. If you do not want to receive any notifications via email when matches are attempted on the items you have posted - log in above and navigate to Manage My Account. Once logged in, all you have to do is change your profile notification settings for Notify me of matches to my items to no, I will log in manually - no emails (see example below): 




     
  2. If you just want to unsubscribe and don't want to be bothered or don't remember signing up with us - you can always send an email to excessaccess@matteroftrust.org (from the email address you want removed) with the Subject "Remove Me" and we will deactivate your account for you.
     
  3. If you like notifications but want to reduce the number of emails you get, but don't want to totally block notifications about your Gifts or Wishes - just log in and modify any listings you may have to be MORE specific. This tends to filter out any extra emails you may be receiving.
 

How do I delete my account?

To delete your account email us your account username and we will remove you from our system.

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How do I post a wish?

First, you register. You will automatically receive an activation email. After you login into your account, you click on Post a Wish under Home in the menu tab.  We suggest that you post general wishes for more alerts and detailed wishes for more precise matching. Our online database continuously matches wishes with nearby donations and will send you an automatic Potential Match Alert email. The listings will all have the item and location in the subject.

Please read the entire short email that we send you, because it will walk you through the easy donation matching process. It will also explain our Donation Verification/Thank You Letter once you've picked up the item(s).

We simultaneously match donations with all wishes in closest proximity. All match requests are on a first-come, first-served basis.

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How do I browse for gifts?

Go to the department that you wish to look through, and hit the "click here to browse" button. You can also use the search function available on the home and department pages if you have a specific keyword you want to search.

If you see a gift that you’re interested in, you have the option of either requesting a match, or saving the gift for later. By “saving” a gift, the item will be moved to your “Potential Matches,” which is on your dashboard. To review any gift that you have SAVED, go into your potential matches, click on the gift, and then click on “Request Match” or “Ignore Match.”

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How do we get (pick up) donations?

Donors and Recipients are responsible for the physical transfer of donations.

Be sure to read the donation description for information the donor may have provided like:

  • the actual size of the donation (to be sure your car/truck will hold everything)
  • if recipient will need more people to help move
  • if recipient must use insured movers
  • if donor prefers to drop-off and quickly clear out space
  • if donor offers delivery for a small fee
  • if donor will mail smaller items COD
  • if donor wants to meet and transfer item at a public place

Matching is on a first-come, first-serve and waiting list basis.

As soon as contact emails are exchanged Donors and Recipients should email each other immediately to arrange a mutually convenient time for pick up or drop off of the item(s).

If transfer is not conveniently and quickly decided upon, either Donor or Recipient can cancel the match at any time with no explanation necessary for rematching with others.

It's most important to keep the donations flowing, because there will always be more stuff and more wishes.

There is only 1 current match at a time to allow for correct tax receipts records.

For more details on the entire donation and transfer process, check out How This Works.

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What kind of donated items do you usually match?

 

Most often the donated items are office or home furniture, supplies, electronic equipment, and appliances. We always ask donors to honestly describe the condition (new, minor cosmetic flaws, excellent, in need of repair, broken...).

 

We also receive donations of building supplies, medical supplies, seasonal items such as decorations, food, toys, and clothing. But all sorts of crazy and unexpected miscellaneous items are offered!

 

We do reserve the right to refuse donations of (or wishes for) illegal, offensive or dangerous items. Otherwise, post as many donations or wishes as you like. You won't know if someone wants what you have, or has what you want, if you never ask!

 

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I received a potential match alert email, but the item doesn't show up on my dashboard. Why not?


All donations are offered on a first-come, first-served basis. Usually, several wishers are emailed about the same donation simultaneously. As soon as anyone reserves a donation, the posting disappears from everyone else's Dashboard because it is no longer available.

This is why it is important to check your messages regularly and to log on quickly for items you want. As a helpful reminder, this message is printed on every Potential Match Alert.

 

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Can I control who will receive my donation?


Yes. When adding a new gift, there is an option for sharing your email address with a potential match. By clicking yes when asked if you will allow your email to be shared, the wisher will automatically receive your email. By declining to share your email address, you as the donor can see all the potential matches before deciding who to give your donation to. Donors can Cancel Requested Matches at any time.
Wishers and donors will then email each other and discuss convenience of item transfer.  It is up to you both whether you exchange phone #s or addresses and where you transfer the item.


Always be safe and smart when dealing with strangers.  We are not responsible for consequences from transfers (see Terms and Conditions) and are happy to say that as far as we know from member feedback, there haven't been any safety incidents since we began in 1998.  Let's keep it that way!

If you want to donate to a different recipient, simply click on Cancel for this gift, it will disappear from their account (but you will, of course, still have your email correspondence). Donors and Wishers are not required to explain cancellations, whether for personal or logistical reasons. We send out polite cancellation notice alerts on everyone's behalf.

When a request is cancelled, the gift automatically goes back onto our main database to be re-matched with other groups.  You can also delete your gift if it's ever dumped or donated through another charity.

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How do I cancel a match?

If you discover that you no longer need or want the requested match item(s), please log on to your account. Under Dashboard click on either My Gifts → My Current Gifts OR My Wishes → My Current Wishes and select the gift/wish you would like to cancel. Click on Delete Gift or Delete Wish.

 

You can also email us with the item # and tell us you wish to cancel your request.

 

It is important to cancel reservations for items that you don't want as soon as possible. Remember, other groups are probably waiting for the item you are cancelling and hope to be rematched, and the donor is eager to find someone who can pick it up or to drop it off.

 

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What do the letters next to the people on my wait list mean?

If you have multiple people wishing for your gift, everyone but the first wisher will be put on a wait list. We categorize each user by type, so the letters N, I and B stand for nonprofit, individual, or business, respectively.

We recommend giving nonprofits first priority of receiving your gift, but keep in mind that the purpose of this site is to move items quickly. If a nonprofit takes too long to respond, quickly move on to the next user that you'd like to receive your gift.

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I've lost the donor contact information. Where can I get it again?


When you receive an email alert from Excess Access for an item you want, simply log on to your account quickly to reserve the item(s).

Reserving the donation gives you the donor contact information. (Please DON'T reply to the "alert" because it will not secure a reservation).

All donation reservations are on a first-come, first-served basis. All emails are sent simultaneously, and therefore it is important to check your mail regularly and to log on quickly for items you want.


If you have already reserved a donation but lost the contact info of the donor, log on to your account Action Items. Find the item in question and simply click on the magnifying glass icon in the Donor column.


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I received an email but I do not have contact info for the other party.

Contact information for either party is not released until the match has been accepted by both parties.

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Who determines the value of my donations?

 

TAX RECEIPT

 

The donor decides the "Fair Market Value."  When your match is complete it means the item has been physically transferred (the donation was picked up or dropped off) so you can click on Match Completed to get a Tax Receipt email.  Match Completed will also automatically generate an email receipt 2 weeks after a Match Request.  Match Completed status can be cancelled at any time by either the giver or wisher if the match was never actually completed, and the Tax Receipt will be marked CANCELLED in your Dashboard - Tax Receipts section.

 

Match Completed automatically creates a Thank You Letter/Tax Deductible Receipt for both the wisher and the giver. For your records and convenience, we provide an averaged suggested dollar amount based upon the description, quality & quantity in the posting.

 

This is only a suggested estimate - please remember we have not seen your item. According to IRS ruling, the actual depreciated amount the donor provides on the donor's tax return is solely the donor's responsibility. On the receipt next to our suggestion, there is a space to handwrite in either our figure or your own figure.

 

WEIGHT

 

On the same receipt we also provide an averaged suggested weight amount for your donation. This is especially helpful for businesses that already, or soon will be required by state law to, recycle or divert a certain amount of tonnage from the waste stream.

 

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What does the option for "Share my contact email with users who attempt to match to this item" mean?


If you choose "Yes," the first responder on the waiting list will get your email address. "No" means that no one receives your email address until you choose a responder from the waiting list.


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How can our company advertise on your site?

 

Our members are generally interested in progressive and environmentally conscious businesses. We started our email tag line program in response to requests for links to movers, handymen, tech support and eco-products. We get a lot of traffic to our site and send out thousands of daily "Potential Match Alerts". So, why not encourage sponsors to support the system so that everyone can continue to benefit!

 

Please email us at team@matteroftrust.org for more information.

 

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We are a nonprofit (Ex. lobbying organization) that does NOT have tax-exempt 501(c)(3) status. Can we still receive donations?

 

Our partner organization, Matter Of Trust, can "virtually" accept and re-distribute donations to all wishers, individuals, businesses, and nonprofit organizations that whether or not they are registered as a 501(c)(3).

 

If you are a 501(c)(3) nonprofit, your tax ID # will be prominent on the tax receipt.  If you have a fiscal sponsor, their tax ID will be used by the donor's accountant.  And if neither, Matter of Trust's is the 3rd option.

 

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We are not a nonprofit. Can we still make wishes?

 

Yes, anyone can make donations and wishes!

 

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We are a government (City, County, State, Federal) agency. Can we still subscribe as a nonprofit?

 

Yes, by all means. Why spend tax dollars on items that you could get donated?  Why pay to dispose of items that you can re-distribute to needy charities? Welcome one and all!

 

Our public charity will umbrella the donations that you receive for the receipt to the donor.

 

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Am I part of a special program that should sign up? (Ex. Hair donors, LEAF Academy, Emergency Disaster Relief..)?

 

Here are some examples of special programs that can sign up: Wish-list In Every Classroom - inner city school teachers seeking clothes and shoes for homeless students, Oil Spill Hair / Fur / Fleece Booms - Salons, pet groomers, alpaca farmers and concerned citizens mail in clippings and nylons,  InKind Disaster Relief programs with international NGOs...

If you can help, please sign up because we need your contact information.  It's free, fast and your info is kept private.

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Our organization has a fiscal agent. Can we still sign up?

Yes, by all means, young nonprofits can really use desks and other donations. When signing up, input your fiscal agent's Federal Tax ID number. When your organization receives its own Federal Tax ID number, you must edit your account information. We carefully verify all of our applications, so be sure to have permission to use your fiscal agent's Federal Tax ID number.

 

If you have neither, our public charity will umbrella your donations on the receipt to the donor.

 

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What percentage of donations go to Matter of Trust programs?

 

At Matter of Trust.org, 95% of all donations will go to the designated program of your choice.

 

If you do not have a specific program in mind, you can make a donation to the Matter of Trust General Fund and we will disperse the donation to whichever program needs the funds most.

 

5% of all donations goes to administrative costs.

 

Board members and founders work pro bono to keep costs down, and often provide matching incentives for incoming donations. To inquire about how to expand the benefits of your donations, please email team@matteroftrust.org

 

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Why are you a free site?

 

Excellent question.  Because we've discovered people don't like to pay to donate stuff.

 

Not surprisingly, it does cost us money to run and upkeep this matching system, so we support this and our other programs through donations, sponsorships and our online store (where we explain why each store item we sell costs what it does, as well as how and where they are made). 100% of these funds go to our mother organization www.MatterOfTrust.org, an ecological 501 c 3 public charity.

 

We also don't warehouse any items, which saves a ton of money.  We just match donors and wishers near each other.

 

Our Founders and Board all work pro-bono and offer funding matching incentives.  We are staffed by independent contractors (part-time students, seniors, work-from-home moms) and long term loyal volunteers, so we are a very economical program.  Obviously, it's in our nature to avoid waste.  Enjoy!

 

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What is a good karma exchange?

 

Twice a year we ask for you to update your contact information, your gifts/wishes, and to add any surplus. While this service is free, if you would like to help us keep going we suggest a $1 donation per successfully completed match.
 
 
How do I pay my tab?
 
You can settle your tab by clicking here and donating through our Good Karma Exchange (that's what we call our Contribute Page).  But if you're a bit stretched at the moment, we empathize and no worries, keep using our service and we'll always let you put it on your tab until you feel more flush.  There's never any obligation, this is entirely voluntary.  And while you're reviewing your tab, if you see any completed matches that didn't actually go through, this is a perfect time to VOID them so that the waste diversion records are as accurate as possible.  This is what's most important - the sorting and diverting from the waste stream.  100% of proceeds go to our public charity Matter of Trust.

 

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